Terms and Conditions

General Policy

By accepting these terms and conditions you agree to all admission and ticketing terms as set out by the Robin Hill Partnership relating to the product you have purchased. All park and event tickets are non-refundable and non-transferable, unless otherwise clearly stated. At the point of purchase, the purchaser will choose a tariff according to the day(s) they intend to visit. E-tickets can only be used during the specified period. An additional surcharge will be applied upon admission for any tickets being redeemed during a higher-tariff period. Advance tickets are only available to purchase online and can be purchased at any time ahead of visiting the parks. These tickets are valid for entry on the same day as they were purchased.

Park tickets are restricted to be redeemed only on the date(s) selected during the purchasing process. Where visiting dates change, surcharges will be applied to any tickets being redeemed outside of the suggested visiting date, where required, based on the above T&Cs. Standard Park tickets are not valid for any special events which fall outside of the normal park offering. (E.g. events where Robin Hill Partnership is not the organiser/promoter.) An adult must accompany persons under 14 years of age during entry to the parks. This age is lifted to 16 years for evening openings from 6pm. Special events may have individual age restrictions. Please check event-specific T&Cs for more details.

Season Membership Passes

Membership passes are non-transferable, and no refunds will be given after purchase.

Tickets will be emailed upon purchase as a digital copy only. Entry to the park will only be granted upon presenting a valid ticket at the entrance kiosk.

Membership passes guarantee entry to Robin Hill for the 2025 season (April-November) the Robin Hill Partnership reserves the right to change these dates at any time.

Anyone under 1m at the point of first entry to the park is eligible for a free seasonal membership pass. This is valid for the whole season once confirmation of height has been made on the first visit. Please add the free child pass at the checkout when purchasing your seasonal membership pass.

All in-park discounts are only valid on presentation of a valid 2025 membership by the named user only.

The Robin Hill Partnership is entitled to use the membership holder’s details to make contact about the park including, but not limited to, information about changes to T&C’s, details on using membership tickets and information reminders.

The General Manager reserves the right to cancel memberships at their own discretion on the grounds of misuse, fraud, or any other exceptional circumstances.

Access to Robin Hill is provided in line with its standard T&C’s provided at the point of entry and on our website.

The Robin Hill Partnership reserves the right, in its absolute discretion, to vary the times and dates of the park opening and remove or cancel all or any part of the rides, events, attractions or facilities for any reason at any time. The full value or any part of the value of the membership pass will not be refunded, nor will any compensation be payable if any of the rides or attractions become unavailable or if any part of the parks, rides and attractions are closed or removed.

7 Day Returns

Park entry tickets entitle you to a minimum of one visit only. Return visits are offered for an extra charge of £1.99 during low season, £2.99 during mid-season and £3.99 for high season for up to 7 days (up to and including the 7th day) from the date of first entry, subject to standard entry terms & conditions. Special event tickets do not include 7–day returns as standard. 

Return visits under the 7-day returns policy during event days may not be permitted; or a surcharge may be required. Please check event-specific T&Cs for more details. 

A designated person may be required to print and sign the provided receipt to receive 7-day returns. It is accepted that this countersignature is provided on behalf of all the people on the ticket and the same person must print and sign the receipt upon admission on all subsequent visits. Proof of name and signature (e.g.bank card/driving licence) will be required to verify identity. If adequate proof is not obtained or deemed unsatisfactory, return admittance to the park may be denied. This is at the discretion of our park management team. 

Alternative days, discounts or refunds will not be permitted as a result of the full 7-day period not being redeemable due to park closure. Please refer to the specific product web page and/or description for further details. We use Dojo & Paypal to collect and process transaction information. Please read their Security Policy at https://dojo.tech/legal/privacy/ and www.paypal.com/re/webapps/mpp/paypal-safety-and-security

Carer Tickets

Visitors who require extra assistance while at the park can claim a free membership pass/day ticket for their carer. The person requiring a carer must pay for a seasonal membership/day pass and then request an additional carer’s pass/ticket alongside this at the time of purchase. This is interchangeable between carers and not fixed to one individual.

You’ll need to provide proof of disability before using your Pass which you can do on your first visit to the park. This can be any of the following documentation:

• Disability Living Allowance (DLA)
• Personal Independence Payment (PIP)
• A registration card known as the BD8 or a Certificate of Visual Impairment (CVI)
• Access Card with a +1 symbol

Documentation should be dated within the last 24 months, documentation dated later than this may be rejected and also must be in the name of the person who requires a carer.

1. The Carer Pass/Ticket cannot be used without being accompanied by the disabled Passholder/Ticket holder it belongs to. This is because the Pass/Ticket is designed to offer assistance to the disabled guest only.
2. There must be at least one responsible adult in the visiting party (the party means the disabled guest and the guest using the Carer Pass/Ticket) in order for the party to enter an attraction.
3. In order to utlise a Carer Pass/Ticket, you must be at 14+ years of age.

Failure to provide verification will result in full payment.

Privacy Policy

We do not store credit card details nor do we share customer details with any 3rd parties.
You acknowledge and agree that any personal data that you provide and/or we collect when you use this Website shall be processed in accordance with our Privacy Policy and in accordance with relevant data protection laws which include, without limitation, the Data Protection Act 2018 and the EU General Data Protection Regulation 2016/279.

Refund Policy

Any refunds due will be processed through the park’s till during the same day or can be refunded via the Payment Gateway provider merchant portal. Refunded sums will be returned to the originating card within 72 hours but may be dependent on your bank and administration time to process refund application.

Age Policy

If alcoholic or age restricted products are purchased the purchaser and any intended consumer must be over 18 and able to provide valid ID upon request. If alcohol is purchased by a minor, or valid ID cannot be shown, no refund will be offered on items purchased. The park operates a challenge 25 policy. 

Contact Us

We apologise but it is not possible to amend or cancel orders once placed, for anything else please contact us.

Terms & Conditions of Entry

Robin Hill Partnership LTD

Please supply e-tickets (if you have pre-purchased one) at the point of admission. An adult must accompany persons under 14 years of age during entry to the park. This age is lifted to 16 years for evening openings from 6pm. Special events may have individual age restrictions. Please check event-specific T&Cs for more details.

Height and age restrictions apply to rides: 

• Toboggan – Children under 1 metre cannot ride the toboggan and children under 8 must ride with a full paying guardian over 16 years-old
• Jungle Heights – children under 0.8m are not to use this attraction. 
• Ice Rink – Children Under 4 are not permitted to enter the ice rink and children under the age of 10 must be accompanied by a skater who is 14 years or older.
• Mini Diggers – Children under 0.8 metres are not permitted. Children between 0.8 metres – 1.1 metres can use the attraction when accompanied by an adult 18 and over. Anyone over 1.1 metres can operate the diggers unaccompanied. 
• Safari Boats – Children under 16 years must be accompanied by a person over 16 years at a maximum ratio of 1:4. Fitting a supplied life jacket is a minimum requirement to ride with regards age. 
• Tubbing Slides – children under 0.8 metres are not permitted to ride this attraction. 
• Other Attractions – Operating and usage restrictions will be displayed at all attractions and should be adhered to at all times. 

The park reserves the right at its complete discretion to refuse entry to any ride or attractions on the grounds of health & safety as the management sees fit. 

Ride times may vary. Rides may be scheduled to close for break periods during the afternoon/evening as required and may operate on an alternating basis when demand is low. Please ask a member of the team for full detailed, daily information.

Some attractions are closed during wet/windy conditions. In the interest of ensuring the safety of both our staff and guests, certain rides or attractions may close in poor weather conditions. Please see the notices provided in-park or ask a member of the team for detailed, daily information.

Programmed entertainment at the park may be postponed or cancelled. All events or entertainment, including falconry shows at Robin Hill, may be cancelled, postponed, or amended at short notice. The park reserves the right to amend these details as they see fit, at any time, for any reason. This may be as a result of unfavourable conditions or due to unforeseen circumstances beyond the park’s control.

Last entry to the park is 1 hour before closing time. The park reserves the right to close earlier than the advertised opening time as a result of poor weather, if there are no customers present at the time. Please call ahead in wet weather.

The park reserves the right to close rides and attractions for essential maintenance and refurbishment at short notice, as they see fit, at any time. The park teams will endeavour to communicate closure notices with customers as quickly as possible, and re-open the rides as soon as it is safe to do so.

Well-behaved dogs are welcome in our parks, provided they are always kept on a lead and owners clean up after them. Some areas are not suitable for dogs (i.e. cafes, and playgrounds where young children play). Owner discretion is appreciated.

A separate fee is charged for Robin Hill’s Toboggan Run, excluding Season Membership Pass holders. The toboggan can only operate in fair weather and cannot, therefore, be included in the standard admission ticket price. The standard park admission price takes account of this. Children under 1 metre cannot ride the toboggan and children under 8 years old must ride with a full paying guardian over 16 years-old.

Management reserves the right to refuse admission or remove visitors from the premises if circumstances dictate.

Parking in the park’s public car parks is at your own risk. The park’s management will not accept responsibility for any loss, damage or accidents.

EVENING OPENINGS

Peripheral park areas and attractions will normally be closed during evening opening, unless otherwise clearly stated. This will normally include ride attractions, slides and the falconry display area. When dark, please keep to the lit areas of the park for your safety. Please see event-specific terms & conditions for full details.

The Toboggan Run will not operate in the dark and will shut before other rides due to light levels and track restrictions. The last ride time for this attraction will be signposted at the attraction during these times.

Robin Hill’s Big Red Tractor Train does not operate in the park after 5pm on any day, unless otherwise clearly stated in event-specific terms & conditions.

Warm clothing and sturdy footwear are advisable when visiting during the evening.

Please do not touch or move any of the light or display fittings during your visit.

On occasion, special entertainment may be cancelled or postponed due to poor weather conditions or other circumstances outside of our control.

Special performances hosted in Robin Hill’s Woodland Amphitheatre are subject to maximum capacity which is normally allocated by an e-ticket/wristband and or on a first-come-first-served basis, unless clearly stated otherwise in event-specific terms & conditions. Access to pushchairs is restricted and these must be left in the designated area outside the Amphitheatre.

Installations and entertainments may employ special effects such as strobe lighting and smoke machines. Please beware if you suffer from conditions such as photosensitive epilepsy. Please contact us ahead of your visit if you have any concerns.

Please check event-specific terms & conditions for full details.