Frequently Asked Questions
Unlimited entry to the park for the whole season includes exciting benefits such as free toboggan rides and discounted entry into The Adrenaline Zone, 20% off food and beverages, 15% off merchandise, and exclusive member discounts throughout the season.
Day tickets include entry to the whole park excluding The Toboggan Run and The Adrenaline Zone.
Yes, you can pay over 3 months interest free with PayPal. Select this option at the checkout.
Visitors who require extra assistance while at the park can claim a free membership pass for their carer. The person requiring a carer must pay for a seasonal membership and then request an additional carer’s pass alongside this at the time of purchase. This is interchangeable between carers and not fixed to one individual.
You’ll need to provide proof of disability before using your Pass which you can do on your first visit to the park. This can be any of the following documentation:
Disability Living Allowance (DLA)
Personal Independence Payment (PIP)
A registration card known as the BD8 or a Certificate of Visual Impairment (CVI)
Access Card with a +1 symbol
Documentation should be dated within the last 24 months, documentation dated later than this may be rejected and also must be in the name of the person who requires a carer.
The Carer Pass cannot be used without being accompanied by the disabled Passholder it belongs to. This is because the Pass is designed to offer assistance to the disabled guest only.
There must be at least one responsible adult in the visiting party (the party means the disabled guest and the guest using the Carer Pass) in order for the party to enter an attraction.
In order to utilise a Carer Pass, you must be at 14+ years of age.
Failure to provide verification will result in full payment.
You’ll need to provide proof of disability before using your Pass which you can do on your first visit to the park. This can be any of the following documentation:
Disability Living Allowance (DLA)
Personal Independence Payment (PIP)
A registration card known as the BD8 or a Certificate of Visual Impairment (CVI)
Access Card with a +1 symbol
Documentation should be dated within the last 24 months, documentation dated later than this may be rejected and also must be in the name of the person who requires a carer.
The Carer Pass cannot be used without being accompanied by the disabled Passholder it belongs to. This is because the Pass is designed to offer assistance to the disabled guest only.
There must be at least one responsible adult in the visiting party (the party means the disabled guest and the guest using the Carer Pass) in order for the party to enter an attraction.
In order to utilise a Carer Pass, you must be at 14+ years of age.
Failure to provide verification will result in full payment.
Anyone under 1m at the point of first entry to the park is eligible for a free entry ticket and seasonal membership pass. This is valid for the whole season once confirmation of height has been made on the first visit. Please add the free child pass at the checkout when purchasing your seasonal membership pass.
External events held at the park will be ticketed separately.
Special summer events organised by Robin Hill may incur a small fee to access.
Special summer events organised by Robin Hill may incur a small fee to access.
Membership cards and day tickets purchased online will be digitally sent via email and can be used on the new Robin Hill app for the 2025 season.
The standard price of seasonal membership for 2025 is £48.99.
General Policy
By accepting these terms and conditions you agree to all admission and ticketing terms as set out by the Robin Hill Partnership relating to the product you have purchased. All park and event tickets are non-refundable and non-transferable, unless otherwise clearly stated. At the point of purchase, the purchaser will choose a tariff according to the day(s) they intend to visit. E-tickets can only be used during the specified period. An additional surcharge will be applied upon admission for any tickets being redeemed during a higher-tariff period. Advance tickets are only available to purchase online and can be purchased at any time ahead of visiting the parks. These tickets are valid for entry on the same day as they were purchased.
Park tickets are restricted to be redeemed only on the date(s) selected during the purchasing process. Where visiting dates change, surcharges will be applied to any tickets being redeemed outside of the suggested visiting date, where required, based on the above T&Cs. Standard Park tickets are not valid for any special events which fall outside of the normal park offering. (E.g. events where Robin Hill Partnership is not the organiser/promoter.) An adult must accompany persons under 14 years of age during entry to the parks. This age is lifted to 16 years for evening openings from 6pm. Special events may have individual age restrictions. Please check event-specific T&Cs for more details.
Season Membership Passes
Membership passes are non-transferable, and no refunds will be given after purchase.
Tickets will be emailed upon purchase as a digital copy only. Entry to the park will only be granted upon presenting a valid ticket at the entrance kiosk.
Membership passes guarantee entry to Robin Hill for the 2025 season (April-November) the Robin Hill Partnership reserves the right to change these dates at any time.
Anyone under 1m at the point of first entry to the park is eligible for a free seasonal membership pass. This is valid for the whole season once confirmation of height has been made on the first visit. Please add the free child pass at the checkout when purchasing your seasonal membership pass.
All in-park discounts are only valid on presentation of a valid 2025 membership by the named user only.
The Robin Hill Partnership is entitled to use the membership holder’s details to make contact about the park including, but not limited to, information about changes to T&C’s, details on using membership tickets and information reminders.
The General Manager reserves the right to cancel memberships at their own discretion on the grounds of misuse, fraud, or any other exceptional circumstances.
Access to Robin Hill is provided in line with its standard T&C’s provided at the point of entry and on our website.
The Robin Hill Partnership reserves the right, in its absolute discretion, to vary the times and dates of the park opening and remove or cancel all or any part of the rides, events, attractions or facilities for any reason at any time. The full value or any part of the value of the membership pass will not be refunded, nor will any compensation be payable if any of the rides or attractions become unavailable or if any part of the parks, rides and attractions are closed or removed.
7 Day Returns
Park entry tickets entitle you to a minimum of one visit only. Return visits are offered for an extra charge of £1.99 during low season, £2.99 during mid-season and £3.99 for high season for up to 7 days (up to and including the 7th day) from the date of first entry, subject to standard entry terms & conditions. Special event tickets do not include 7–day returns as standard.
Return visits under the 7-day returns policy during event days may not be permitted; or a surcharge may be required. Please check event-specific T&Cs for more details.
A designated person may be required to print and sign the provided receipt to receive 7-day returns. It is accepted that this countersignature is provided on behalf of all the people on the ticket and the same person must print and sign the receipt upon admission on all subsequent visits. Proof of name and signature (e.g.bank card/driving licence) will be required to verify identity. If adequate proof is not obtained or deemed unsatisfactory, return admittance to the park may be denied. This is at the discretion of our park management team.
Alternative days, discounts or refunds will not be permitted as a result of the full 7-day period not being redeemable due to park closure. Please refer to the specific product web page and/or description for further details. We use Dojo & Paypal to collect and process transaction information. Please read their Security Policy at https://dojo.tech/legal/privacy/ and www.paypal.com/re/webapps/mpp/paypal-safety-and-security
Privacy Policy
We do not store credit card details nor do we share customer details with any 3rd parties.
You acknowledge and agree that any personal data that you provide and/or we collect when you use this Website shall be processed in accordance with our Privacy Policy and in accordance with relevant data protection laws which include, without limitation, the Data Protection Act 2018 and the EU General Data Protection Regulation 2016/279.
Refund Policy
Any refunds due will be processed through the park’s till during the same day or can be refunded via the Payment Gateway provider merchant portal. Refunded sums will be returned to the originating card within 72 hours but may be dependent on your bank and administration time to process refund application.
Age Policy
If alcoholic or age restricted products are purchased the purchaser and any intended consumer must be over 18 and able to provide valid ID upon request. If alcohol is purchased by a minor, or valid ID cannot be shown, no refund will be offered on items purchased.
Contact Us
We apologise but it is not possible to amend or cancel orders once placed, for anything else please contact us.
By accepting these terms and conditions you agree to all admission and ticketing terms as set out by the Robin Hill Partnership relating to the product you have purchased. All park and event tickets are non-refundable and non-transferable, unless otherwise clearly stated. At the point of purchase, the purchaser will choose a tariff according to the day(s) they intend to visit. E-tickets can only be used during the specified period. An additional surcharge will be applied upon admission for any tickets being redeemed during a higher-tariff period. Advance tickets are only available to purchase online and can be purchased at any time ahead of visiting the parks. These tickets are valid for entry on the same day as they were purchased.
Park tickets are restricted to be redeemed only on the date(s) selected during the purchasing process. Where visiting dates change, surcharges will be applied to any tickets being redeemed outside of the suggested visiting date, where required, based on the above T&Cs. Standard Park tickets are not valid for any special events which fall outside of the normal park offering. (E.g. events where Robin Hill Partnership is not the organiser/promoter.) An adult must accompany persons under 14 years of age during entry to the parks. This age is lifted to 16 years for evening openings from 6pm. Special events may have individual age restrictions. Please check event-specific T&Cs for more details.
Season Membership Passes
Membership passes are non-transferable, and no refunds will be given after purchase.
Tickets will be emailed upon purchase as a digital copy only. Entry to the park will only be granted upon presenting a valid ticket at the entrance kiosk.
Membership passes guarantee entry to Robin Hill for the 2025 season (April-November) the Robin Hill Partnership reserves the right to change these dates at any time.
Anyone under 1m at the point of first entry to the park is eligible for a free seasonal membership pass. This is valid for the whole season once confirmation of height has been made on the first visit. Please add the free child pass at the checkout when purchasing your seasonal membership pass.
All in-park discounts are only valid on presentation of a valid 2025 membership by the named user only.
The Robin Hill Partnership is entitled to use the membership holder’s details to make contact about the park including, but not limited to, information about changes to T&C’s, details on using membership tickets and information reminders.
The General Manager reserves the right to cancel memberships at their own discretion on the grounds of misuse, fraud, or any other exceptional circumstances.
Access to Robin Hill is provided in line with its standard T&C’s provided at the point of entry and on our website.
The Robin Hill Partnership reserves the right, in its absolute discretion, to vary the times and dates of the park opening and remove or cancel all or any part of the rides, events, attractions or facilities for any reason at any time. The full value or any part of the value of the membership pass will not be refunded, nor will any compensation be payable if any of the rides or attractions become unavailable or if any part of the parks, rides and attractions are closed or removed.
7 Day Returns
Park entry tickets entitle you to a minimum of one visit only. Return visits are offered for an extra charge of £1.99 during low season, £2.99 during mid-season and £3.99 for high season for up to 7 days (up to and including the 7th day) from the date of first entry, subject to standard entry terms & conditions. Special event tickets do not include 7–day returns as standard.
Return visits under the 7-day returns policy during event days may not be permitted; or a surcharge may be required. Please check event-specific T&Cs for more details.
A designated person may be required to print and sign the provided receipt to receive 7-day returns. It is accepted that this countersignature is provided on behalf of all the people on the ticket and the same person must print and sign the receipt upon admission on all subsequent visits. Proof of name and signature (e.g.bank card/driving licence) will be required to verify identity. If adequate proof is not obtained or deemed unsatisfactory, return admittance to the park may be denied. This is at the discretion of our park management team.
Alternative days, discounts or refunds will not be permitted as a result of the full 7-day period not being redeemable due to park closure. Please refer to the specific product web page and/or description for further details. We use Dojo & Paypal to collect and process transaction information. Please read their Security Policy at https://dojo.tech/legal/privacy/ and www.paypal.com/re/webapps/mpp/paypal-safety-and-security
Privacy Policy
We do not store credit card details nor do we share customer details with any 3rd parties.
You acknowledge and agree that any personal data that you provide and/or we collect when you use this Website shall be processed in accordance with our Privacy Policy and in accordance with relevant data protection laws which include, without limitation, the Data Protection Act 2018 and the EU General Data Protection Regulation 2016/279.
Refund Policy
Any refunds due will be processed through the park’s till during the same day or can be refunded via the Payment Gateway provider merchant portal. Refunded sums will be returned to the originating card within 72 hours but may be dependent on your bank and administration time to process refund application.
Age Policy
If alcoholic or age restricted products are purchased the purchaser and any intended consumer must be over 18 and able to provide valid ID upon request. If alcohol is purchased by a minor, or valid ID cannot be shown, no refund will be offered on items purchased.
Contact Us
We apologise but it is not possible to amend or cancel orders once placed, for anything else please contact us.
Yes we are! We only have a few rules:
Dogs must be on a lead at all times in all areas of the park.
Dogs must spend the day with you, and not in the car.
Please bring bags with you to pick up your pooch’s poo.
Dogs must be on a lead at all times in all areas of the park.
Dogs must spend the day with you, and not in the car.
Please bring bags with you to pick up your pooch’s poo.
Yes. For day-to-day park visitors, parking at Robin Hill is free so you can stay as long as you like in the park without worrying!